Refund policy
Returns & Refunds
We want you to be delighted with your shopping and amazed by our outstanding customer service. But if you are unhappy in the slightest we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please email us at customerservices@healthplusliving.com.
30-day Guarantee
Healthplusliving.com orders can be returned for any reason within 30 days of the delivery date, for an exchange or refund. Where possible the products should be returned to us with their original packaging. We regret we are unable to refund any original postage costs (or return postage costs for those outside the UK).
For UK customers only
We now offer free returns for all UK customers,
Choose your preferred return courier from our available options.
Prepare the return label for your chosen service:
If you'd like to use Royal Mail, you can download a return label online here:
Simply select your desired service, then enter your order number and postal code. You can choose whether you'd like to print the label now or have it emailed to you.
Attach the completed label to the front of your package so it can be clearly read.
Drop off the package at your carrier's nearest location. Keep the top half of the return label as proof of your return.
When will I be refunded?
After your return is received, we'll refund the order value to the original payment method. Please allow 30 days for the refund to show in your account.
Please note: Only products purchased on Healthplusliving.com can be returned via the online returns process. Items that do not meet this criteria cannot be returned to the sender.
For customers outside the UK
Please return items to,
Health Plus Living Limited,
The Pavilion,
56 Rosslyn Crescent,
Harrow,
HA1 2SZ,
United Kingdom
If you need any further assistance please don't hesitate to contact us.
Damaged or Faulty Products
In the unlikely event of a product arriving damaged or faulty, please contact our customer services within a reasonable time of receipt to report the problem.
For delivery destinations within the UK:
Customers will be sent a replacement product along with a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact customer services.
Customers requesting a refund, rather than a replacement product, will be sent a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact customer services. Once the item has been returned to us we will issue a full refund including any original delivery costs.
For delivery destinations outside the UK:
Customers should return the damaged or faulty item with a covering letter explaining the fault or issue in detail. We regret, however, that we cannot, in this case, refund return postage costs.
Customers will be sent a replacement product. Alternatively, once the item has been returned to us we will issue a full refund including any original delivery costs.
Please return items to:
Health Plus Living Limited
The Pavilion
56 Rosslyn Crescent
Harrow
HA1 2SZ
United Kingdom
If you need any further assistance please don't hesitate to contact us.
Lost Parcels
If you have any lost or missing products from your order then please contact our Customer Services team at customerservices@healthplusliving.com.
Lost parcels must be reported within 30 days of the dispatch date - we will not be liable for any loss should you fail to do this.